Job Description:
Cure Pennsylvania is currently operating three medical marijuana dispensaries in Lancaster, Philadelphia, and Phoenixville Pennsylvania. Cure s mission is to help our patients discover their cure. The company is focused on patient access to top quality and compassionately priced medicine. Our employees deliver on this mission by modeling our values, demonstrating genuine compassion for our patients, focusing on continually improving our operation, while meeting and exceeding our stringent compliance standards.
To serve our patients, Cure carries a wide assortment of Pennsylvania Department of Health approved medical marijuana in various forms such as vaporization, pill, tincture, oil, topical, concentrate and dry leaf. Cure is seeking team members who want to bring their expertise, experience, and passion to serve the medical needs of Pennsylvania s residents.
The Retail Patient Consultant (PC) position s primary responsibility is to provide friendly, professional and compassionate customer service to our patients. The key responsibilities are to check-in patients and verify their Pennsylvania issued MMJ card and identification, complete accurate and compliant transactions and fulfillment of patient orders, and by providing extraordinary customer service. The Patient Consultant also supports our medical professional team to address patient questions and supports our compliance efforts.
- Act as the front-line, first impression for Cure ensuring our mission, vision and values are conveyed to our patients
- Provide friendly, professional, and compassionate customer service to our patients
- Greet and check-in patients by verifying their Pennsylvania issued MMJ card and identification
- Accurate and timely entry of patient information into MJ Platform
- Answer phones
Job Requirements:
in a welcoming and pleasant manner while providing resources or information to fulfill patient needs
- Pick and fill patient orders accurately and efficiently based on the patient s consultation
- Utilize resources and tools to develop and continue ongoing knowledge of medical marijuana, compliance and customer service needs
- Complete and maintain timely, accurate sales transactions with correct cash handling
- Managing time and respecting protocol and compliance under fast-paced retail conditions
- Enforce compliance efforts by prohibiting purchases of unapproved or restricted products, adhering to our AML policy and notifying management of suspicious or dangerous activity
- Learn and be able to successfully operate Pennsylvania s web-based seed-to-sale tracking system MJ Platform
- Maintain cleanliness and organization of the dispensary
- Regular attendance
- Able to follow company policies and procedures at all times
- Other Duties as assigned by management
- Able to Operate in a Highly Regulatory Compliance
- Patient/Customer-focused
- Integrity and trust
- Communication skills
- Teamwork Mindset
- Able to Multi-Task in a fast paced environment
The employee is required to talk and hear and communicate with patients. The employee is often required to sit and use their hands and fingers to manipulate products, equipment and enter data. Other requirements include walking, squatting, kneeling, bending and other repetitive motions.
- High school diploma or GED is required
- 2-4 years of retail and/or service experience is required
- Cannabis knowledge is a plus
- Cash handling experience is required
- Bilingual Spanish is a plus
- Ability to maintain and pass Pennsylvania Department of Health background check
- Must be at least 21 years of age or older
All candidates must successfully pass the Pennsylvania Medical Marijuana Program 2-hour co