Job Description:
Reports to: Retail Store Manager
Summary of Position:
Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.
Front Desk/Reception Primary Duties and Responsibilites:
**Duties may vary depending on workload, staffing levels and direction from management**
- Responsible for greeting patients upon arrival and performing initial check in
- Assists new patients with questions and required forms
- Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms
- Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms
- Answers incoming phone calls and voice messages
- Responsible for filing admin/patient paperwork and maintaining an organized file system
- Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation
- Reception may be asked to prep phone orders or an order for the next patient in the bud room
- Upon product delivery, assist managers with Transportation Manifests and/or the counting of products
- Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates
- Updates white board which may include staff favorites or running specials
- Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room
- Cleans and sterilizes chop sticks, trimmers, scales and jars
Requirements
- Must be licensed by the State of Colorado Medical Marijuana Enforcement Division
- Must have friendly, out-going, positive attitude
- Basic computer skills; Excel, Word, Scanning and Uploading documents
- Organizational Skills
- Outstanding Customer Service
- Excellent Communication