FRONT DESK / RECEPTION

Reports to: Retail Store Manager Summary of Position: Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner. Front Desk/Reception Primary Duties and Responsibilites: **Duties may vary depending on workload, staffing levels and direction from management** - Responsible for greeting patients upon arrival and performing initial check in - Assists new patients with questions and required forms - Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms - Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms - Answers incoming phone calls and voice messages - Responsible for filing admin/patient paperwork and maintaining an organized file system - Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation - Reception may be asked to prep phone orders or an order for the next patient in the bud room - Upon product delivery, assist managers with Transportation Manifests and/or the counting of products - Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates - Updates white board which may include staff favorites or running specials - Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room - Cleans and sterilizes chop sticks, trimmers, scales and jars Requirements - Must be licensed by the State of Colorado Medical Marijuana Enforcement Division - Must have friendly, out-going, positive attitude - Basic computer skills; Excel, Word, Scanning and Uploading documents - Organizational Skills - Outstanding Customer Service - Excellent Communication