Job Description:
The primary responsibility of a TerrAscend Floor Supervisor is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. The Floor Supervisor will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Floor Supervisor will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary. TerrAscend dispensary offers a fast-paced, high-energy atmosphere. We are seeking team members who want to bring their expertise, experience, and passion to serve the needs of existing and potential Pennsylvania medical marijuana patients. Please note, that this position requires availability on evenings and weekends.
- Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend’s policies, rules and procedures.
- Management of patient records through the MJ Freeway system.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
- Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact,
Job Requirements:
courtesy, etc.) and ensure patient confidentiality and security.
- Develop and maintain strong relationships with patients and caregivers by anticipating needs.
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Oversee dispensary operations, procedures, and processes.
- Responsible for opening and closing of dispensary as a keyholder
- Assist the senior dispensary leadership as needed.
- Complete the required state mandated training program.
Qualifications and Education Requirements:
- Must be at least 21 years of age or older.
- High School Diploma or GED required.
- Must have good organizational and computer skills.
- Must have excellent interpersonal communications skills as well as the ability to multitask.
- Cannabis experience a plus.
- At least 1 year of customer service, retail or related experience preferred.
- Must be flexible regarding work schedule, including evenings, weekends, and holidays.
- Must be willing to submit to and pass a comprehensive background check.