Job Description:
- Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration. Assist with intake of new patients, orienting new patients to TerrAscend NJ’s policies, rules and procedures.
- Management of patient records through the internal management software.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.
- Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.
- Develop and maintain strong relationships with patients and caregivers by anticipating needs.
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Oversee dispensary operations, procedures, and processes.
- Responsible for opening and closing of dispensary.
- Assist the senior dispensary leadership as needed.
- Complete the required state mandated training program.
- Must be at least 18 years of age or older.
- High School Diploma or GED required.
- Must have good organizational and computer skills.
- Must have excellent interpersonal communications skills as well as the ability to multitask.
- Cannabis experience a plus.
- At least 1 year of customer service, retail or related experience preferred.