Job Description:
Etain is a leading producer of premium herbal alternatives to mainstream medicine. Our mission is to improve the quality of life for patients in New York State by providing access to the highest quality, pharmaceutical-grade products and treatments available. We give patients safe and legal access to palliative medicines for effective treatment of debilitating symptoms and diseases. We provide compassionate care to our patients with locations in New York City, Syracuse, Kingston, and Yonkers.
Etain is seeking a passionate, driven and hardworking individual to fill a position as Dispensary Sales Associate for its Yonkers location, which will entail delivery, reception and dispensing duties.
This position requires individuals who have a high level of attention to detail, enjoy working with customers, and can provide quality customer service in a medical atmosphere both in-store and during deliveries. The dispensary sales associate must maintain compliance with the Department of Health regulations under the Compassionate Care Act. The dispensary sales associates will also be expected to work with a ‘patient first' mentality and assist the pharmacist with dispensary operations. Dispensary sales associates are responsible for dispensing medical marijuana products and assisting with patient counseling under the direct supervision of the pharmacist on staff. In this role, you may be requested to deliver Etain products via a company car.
- Maintaining a positive work environment and a high level of customer service
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Maintaining a safe, clean and organized work environment
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Conducting oneself with integrity and in a professional manner
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Organizing customer records, schedules, and appointments
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Greet and direct incoming patients
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Maintain patient confidentiality
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Job Requirements:
Accurately enter data into customer records system
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Affix patient safety labels with full compliance with state and company policy.
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Provide compassionate care to patients, caregivers, and family members regarding the use of medical marijuana products.
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Alert pharmacist on staff to product and supply shortages.
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Attend and actively participate in meetings designed to facilitate dispensary functions or to resolve workplace challenges.
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Maintain compliance with the regulations set forth by the Department of Health and Etain Management.
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Participate in seminars and conferences related to work duties.
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Maintain a high level of communication while working with other employees, counseling patients, and management
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Organizational skills related to managing customers, tracking inventory, and anticipating dispensary needs.
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Drive to seek out additional education both in the field of medical marijuana and workplace protocols.
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Maintenance of a highly professional and discrete demeanor that assures patients of the company's respect for their privacy and medical needs.
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Document and communicate actions, irregularities, and needs to management
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Answer phone calls in a professional manner
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Making approximately 100 courtesy calls a month
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Capable of working Saturdays
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Follow instructions/procedures without deviation
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Other tasks as assigned by management
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Delivery of medications
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Data entry and technical duties
- Driving a company-provided delivery vehicle to deliver medications to customers.
- Navigating the surrounding areas in a company-provided delivery vehicle.
- Maintaining a tight schedule and ensuring proper logistics for on-time delivery.
- Conducting oneself with integrity when handling controlled medications.
- High School Diploma
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Experience in customer service and receptionist capacities a plus
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Must be