Job Description:
Dispensary Receptionists will commonly be the first individuals a patient or visitor comes into contact with at Keystone Canna Remedies, and are essential team members. They will help a patient or caregiver start and finish their experience at a Keystone Canna Remedies dispensary. More than just a secretary, Dispensary Receptionists will not only verify a patient or caregivers Pennsylvania Medical Marijuana registration, they will help build patient files, schedule visits for patients and caregivers, and help guide them through their KCR experience. Dispensary Receptionists will consistently contribute to a positive environment and professional atmosphere. These individuals will also help the dispensary team establish and maintain the highest level of security and compliance. Dispensary Receptionists will assist the dispensary team with any and all additional tasks as deemed appropriate and within practical scope.
The Dispensary Receptionist’s duties shall include, but not be limited to:
- Working under direct supervision of the dispensary pharmacist(s)
- Greeting any visitors presenting to a Keystone Canna Remedies dispensary
- Scheduling patient initial consults and follow up visits; creation of a working patient calendar
- Assisting with input of new patient information into MJ Freeway and other KCR databases to create and maintain a comprehensive and secure patient medical record
- Accurately verifying patient / caregiver participation in the Pennsylvania Medical Marijuana program upon arrival to a KCR dispensary
- Serve as a concierge for patients / visitors, helping directing “flow of traffic”
- Answer calls in a friendly and welcoming manner; appropriately and effectively triage calls
- Work with dispensary team members to provide best possible patient care
Job Requirements:
and best possible patient experience
- Assist in the training of new and current staff members as delegated
- Contribute to maintaining a clean, organized, and safe work environment
- Practice all activities associated with education, dispensing and research of medical marijuana to the highest possible standards, and in accordance with rules and regulations established by the Pennsylvania Department of Health
Candidates will be at least 21 years of age.
High School diploma/GED Education required; post-secondly degree most desirable.
Pass background check, including check with FBI;
Candidate has never been found guilty of felony offense or concerning misdemeanor offense (i.e. theft, diversion of drugs).
Keystone Canna Remedies’ Dispensary Receptionists will be friendly, compassionate, able to work successfully with patients and positively represent Keystone Canna Remedies as well as the medical cannabis industry. These individuals will have strong organizational skills, and the ability to multitask. They will be able to work independently as well as with a team. Dispensary Receptionists should have strong written, verbal, and interpersonal skills. Knowledge of operation of telecommunication systems, including voicemail, call forwarding, etc. essential. Dispensary Receptionists will serve as a consistent role model of professionalism, with high regard for ethical and moral behavior. Computer competency is a must, including exceptional keyboarding and internet navigation skills.
Ability to speak and/or write in languages additional to English very favorable.
Familiarity with applicable Pennsylvania Medical Marijuana rules / regulations is essential.
CPR/BLS training - current certification accepted, or training completed within 6 months of hire.
Longitudinal education regarding advancements and policy in the medial cannabis industry to establish and maintain competen