Job Description:
Our people are our greatest asset. Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields. We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to our success. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics. We aim to provide best in class service to our customers and community.
The
- Deliver best-in-class customer experience to all our guests while maintaining operational integrity and compliance throughout the facility
- Specialize and develop expertise in one or more of the following tracks: front-of-house (sales), back-of-house (inventory), digital customer experience (additional tracks may be added as needed)
- Become a cannabis product expert and guide customers through sales transactions while offering advice and knowledge as needed or requested
- Maintain a clean, organized, safe and inviting store environment
- Ensure the sales floor is properly stocked, displays and menus are up-to-date and accurate and the presence of the store is well maintained
- Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
- Complete store opening and closing checklists
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
- Continuously develop product knowledge to offer customers the most up-to-date information and advice
- Greet customers warmly and facilitate new customer enrollment
- Respond to customer inquiries in store, online, and over the phone
Job Requirements:
- Accurately use and maintain the Point of Sale (POS) system in person and over the phone
- Correct cash handling, customer cart management and ringing
- Accurate and timely data entry
- Strive to achieve team and individual performance goals
- Verify proper paperwork, documentation and ID for customers
- Inform community members of our business and upcoming events or product availability as directed by management
- Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by management
- Report any observed inconsistencies or hazards to management
- Other duties as assigned by the Management Team
- High school diploma or general education degree (GED); Associate's or Bachelor's degree preferred
- Retail experience preferred, cannabis retail experience a plus
- Exceptional Customer Service skills
- Desire to learn about our products
- Knowledge of basic computer skills, Point of Sale software and cash management a plus
- Strong attention to detail and a team-player mentality
- Fun attitude and strong work ethic
- For candidates interested in the digital customer experience track, experience working in a call center or providing video consultations a plus
- Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.
- Prior experience with cannabis Point-of-Sale software a plus
- Must​ ​be​ ​a​t least ​21​ ​years​ ​of​ ​age
- Must​ ​pass​ ​any​ ​and​ ​all​ ​required​ ​background​ ​checks
- Must​ ​be​ ​and​ ​remain​ ​compliant​ ​with​ ​any​ ​and​ ​all​ ​regulatory requirements​ ​for​ ​working​ ​in​ â€