Job Description:
Are you a retail and operations superstar and want to work in the fastest growing industry in the US? One Plant is Florida's premier vertically integrated cannabis company, with new stores opening throughout the state. We specialize in responsibly farmed cannabis and offer a variety of medical cannabis products.
Do you want to make a difference where you work? Are you a problem solver, love connecting with people and making a difference in their lives? Then we want to hear from you! We have a passion for cannabis, our team, and our patients. We are changing the perception of cannabis one patient at a time!
We are looking for an In-Store Dispensary Associate that will be the liaison between One Plant and its current and potential patients. The successful candidate will take ownership for effectively solving patient concerns, issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
The successful candidate will be energetic; patient oriented attitude; excellent organizational skills; self-motivated and goal oriented; excellent written/oral and interpersonal communication skills with a genuine concern for the patient; ability to work quickly to meet deadlines; strong work ethic, and willingness to learn and improve in all aspects of the position.
- Create a best in class patient experience in accordance with One Plant standards.
- Speak with patients over the phone and in person regarding FAQs that may include the following:
- General questions about cannabis and specific One Plant FL cannabis products.
- General questions about how to become a patient and make the most of the current FL medical marijuana program.
- Create and execute patient orders in seed-to-sale software and the OMMU registry.
- Maintain a patient
Job Requirements:
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- Follow up with patients post order to gather and communicate feedback on products and service.
- Must be able to clearly organize and communicate patient concerns and questions back to Customer Care Manager(s), Director of Retail Operations, Delivery Manager, and other managers and executives that may require such information.
- Apply and ensure the accuracy of coordinating patient related compliance labels to outgoing orders.
- May be required to visit other 3 Boys/One Plant FL brick and mortar dispensary locations to educate and promote the brand as well as interact and educate visiting patients and future clients.
- Operate daily as both a patient advocate and a company advocate.
- Required competency to learn, understand, and perform functionality within:
- Seed-to-sale POS/CRM (Biotrack THC)
- FL Dept. of Health OMMU Patient Registry
- Delivery software task management
- Microsoft Office suite; gmail/google suite;
- Desire to constantly learn and seek out new information about cannabis as a medicine and understand cannabis in general. Associates will work with in-house cannabis experts, including our Chief Medical Officer, to continue their journey of cannabis education.
- Adhere to the Florida Statues for THC and CBD products, as well as regulations set forth by local, state and federal agencies such as OSHA.
- Be a visible ambassador of the Store's brands and promise.
- Maintain strictest confidentiality in compliance with HIPAA guidelines
- Other duties as assigned by the Store Manager, including filling in as Customer Care Associate, as needed.
- Demonstrates good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner.
- Demonstrates good judgment in respecting the confidentiality of patient and company information.
- Seeks guidance and direction from appropriate membe