Job Description:
The Dispensary Agent is responsible for providing a compassionate, quality, knowledgeable experience to all patients at the point of sale. The Dispensary Agent will follow the direction of the Dispensary Manager on all tasks related to the facility; including- but not limited to- patient education pertaining to state cannabis laws, the various medical cannabis products offered and recommending appropriate cannabis products, medication procedures and proper dosing to ensure a positive patient experience for their medical condition. In addition, the Dispensary Agent must demonstrate proficiency, organization, calmness, and attention to detail in a fast-paced retail environment. They must be a resourceful individual who is able to work both independently and with a team, and prioritizes quality and customer service above all else. The position pays $18 per hour and is eligible for Company benefits such as paid time off and health insurance.
· Greet and conduct new patient registration and verification with compassion, warmth and tact, in accordance with established procedure.
· Maintain patient database files and ensure all documents are current.
· Provide exceptional service to all patients.
· Maintain knowledge on the various strains of Cannabis offered through the dispensary
· Research new and future strains, to be better familiar with the variety of products that are currently sold or will be sold.
· Possess a general knowledge of the approved qualifying medical conditions to have a better understanding of the patient’s symptoms and treatment objectives.
· Utilize well-versed knowledge on all Cannabinoids, as well as how they affect the body.
· Educate patients on the various medical cannabis products offered to ensure all patients are receiving the correct medication that
Job Requirements:
will best help their illness and/or condition.
· Recommend appropriate cannabis products, medication procedures and proper dosing in accordance with established guidelines to ensure positive patient experience.
· Communicate known issues to the dispensary management team to ensure a smooth flow of operations.
· Solicit feedback to better understand customer needs and the needs of the community.
· Assist in the beginning/ending physical inventory of medical cannabis products in a timely and accurate manner, following established procedures; investigate any identified discrepancies and bring to resolution.
· Receive store and inventory supplies; notify management when levels are low.
· Restock and organize POS work station prior to dispensary opening in accordance with established procedure.
· Prepare products and accessories for display and dispensing, assuring highest quality in appearance and presentation.
· Operate the cash register, scan items, bag merchandise and make/provide change for purchases; Maintain proper cash levels in register drawer.
· Balance the cash register and print an accurate closing report at the end of each shift.
· Perform general reception duties including, but not limited to, answering and routing phone calls, and relaying messages in a timely manner.
· Assist with all dispensary housekeeping functions (i.e. cleaning, dusting, sweeping, mopping, emptying trash, etc.) to ensure an overall cleanliness of the limited/restricted access areas, waiting room area, restroom and break room; must be willing/able to work with a variety of cleaning supplies and chemicals.
· Assist patients with special needs.
· Operate with integrity and honesty, adhering to all company policies and procedures.
· Retain thorough and comprehensive knowledge of special sales, discounts, and coupons.
· Escalate patient issues to Supervisor when appropriate.
· Perform all