Director of Patient Services

- Create and maintain employee work schedules/time and attendance. - Coordinate and execute quarterly staff meetings in conjunction with Pharmacy Manager - Communicate organizational changes - Plan and implement workflow systems that fulfill the mission and the goals of the department efficiently and effectively - Plan, evaluate and improve the efficiency of dispensary processes and procedures - Work with Human Resources and collaborate with Pharmacy Manager to interview, hire, onboard and train new dispensary team members - Ensure department compliance with state laws, regulations, company policies and procedures, health and safety legislation, state labor laws as well as union collective bargaining agreements - Coach, mentor and develop team members daily as well as through biannual performance reviews - Respond to customer inquiries and complaints - Assist with patient consultations under the supervision of a licensed Pharmacists - Maintain inventory of dispensary supplies - Maintain inventory control and quality assurance checks - Plays an active role in patient support groups/events - Report, schedule and follow up on building maintenance as needed - One year of direct employee management experience - Outstanding customer service skills - Ability to communicate effectively with team members, patients, and health care providers - Passionate about, and willingness to become knowledgeable about medical cannabis - Maintain and safeguard entrusted confidential information - Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations - Proficiency with MS Office - Excellent communication skills, verbal and written - Ability to work in a team environment, as well as independently