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Desktop Support Technician

Job ID: 15307
Company: Lowell Farms
Location: Salinas, CA 93907
Salary: TBD
Number of Vacancy: 1
Employment Type: Contractor
Posted: 4 days ago
Deadline: 01 Jan, 2023

Job Description:

Lowell Farms Inc. (CSE: LOWL; OTCQX: LOWLF) is a California-based vertically-integrated cannabis company with advanced production capabilities supporting every step of the supply chain; including cultivation, extraction, manufacturing, brand sales, marketing, and distribution. Founded in 2014 as Indus Holdings, Inc, Lowell Farms grows artisan craft cannabis with a deep love and respect for the plant and prides itself on using sustainable materials – from seed to sale – to produce an extensive portfolio of award-winning original and licensed brands, including Lowell Herb Co, House Weed, MOON, and Kaizen Medicinals, for licensed retailers state-wide. - Identify and learn appropriate software and hardware used and supported by the organization - Set-up Desktop and laptop computers with appropriate company software such as Office 365 and install antivirus software and ensure virus definitions are up to date - Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals - Provide prompt initial response to all assigned service requests - Monitor and troubleshoot system problems and complete remediation in a timely and efficient manner, focusing on root cause identification. - Effectively use remote assistant tools, knowledge base articles, documentation, and other tools independently to diagnose and repair customer issues - Provide customer with regular communication regarding status of repair/install including notification when repairs are complete - Properly document procedures and changes to customer’s environment - Partner with IT Manager to communicate new solutions and IT strategies - Deliver outstanding customer service - Primary Help Desk Support for all Lowell Locations - Set up and installation of all new computers

Job Requirements:

and company electronic assets - Meet deadlines or renegotiate them in advance - Other duties as assigned - Bachelor’s of Science in MIS or other relevant degree - Minimum of 1-3 years of IT experience - Ability to work independently in a highly organized manner - Exceptionally organized with a high level of integrity - Experience installing and replacing desktop and laptop components - Able to read, understand and interpret technical documents relating to hardware and software - Possess the desire to acquire skills concerning new technologies - Able to work under minimum supervision - Experience working for Network Devices such as switches, routers and firewalls a plus - Able to assemble and disassemble computer hardware - Possess strong organizational skills and ability to fully document environments and procedures - Experience with current OSX and iOS devices a plus - Ability to listen well and communicate effectively, orally and in writing with various audiences - Proficiency with SQL Server, Google Suite, and Microsoft Office Suite, Word, and Excel with a strong attention to detail - Ability to manage time and prioritize workflow, which will differ from day to day - Cannabis industry experience a plus - Travel may be required - 21 years of age - Passion for learning - Dedicated to creating great outcomes - Interest in the cannabis industry - Ability to create and maintain positive and collaborative team environment - Ability to work on several tasks or projects simultaneously, prioritizing and following through to successful outcomes - Friendly, positive personality, and excellent interpersonal skills - Cannabis industry expertise a plus Job Type: Full-time Benefits: - 401(k) - Dental insurance - Disability insurance - Employee assistance program - Health insurance - Life insurance - Paid time off - Vision insurance Schedule: -
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