Customer Service Team Lead

Here at Fuego Group, we pride ourselves on high-quality customer service to customers. Our mission is to provide excellent and honest healthcare through professional Cannabis delivery. We value customer service and strive to go above and beyond for every customer and we hire people who are ready to embody these qualities every single day. Because we believe that "Business is not for business people, but to provide a service or product for customers" We at Fuego Group recognize the value that our Customer Service team brings to the company. As the face of the company to most customers, the Customer Service team gets the opportunity to build strong customer experience and lasting relationships with our customers. We are looking for a person to be a part of our Customer Service team as the - Create better modes of operations to make customer service easier for both team members - Make provision for a change of mode of operation when the existing one isn’t yielding maximum results - Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction - Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes - Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members who are found wanting - Provide assistance to team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching - Step in to attend to customers that are proving difficult to team members and resolve their complaints - Delegate different