Job Description:
The people here at Puffco don’t just create products — we create behavior changing experiences for a community in the millions that is growing every day. The mentality that drives the leadership at Puffco is based on passion and obsession, never by obligation. The excitement of a new idea turning into a tangible product that changes people’s lives is a gift that we cherish daily.
Puffco has already produced the most awarded devices ever in our space but for us this is just the beginning. What we’ve created is truly special and we’re looking for special people to help shape the future of our industry. Join Puffco and you join a family and a community that you can directly impact. The possibilities are limitless and the results dependent on how deep you care to dive in.
- Listed by MG Magazine as one of the 50 best companies to work for.
- Nominated for Engadget’s “Best Of CES”
- Featured on Vice, Netflix, HBO, and were one of the only products ever to be featured on the Cover of High Times magazine.
- Written about in Forbes, Rolling Stone, Billboard Magazine, and several other publications.
- Released the first-ever smart rig, the Puffco Peak, a milestone in consumer electronics, creating an unrivaled consumer experience and massive appeal.
- Expanded our distribution to more than 51 different countries, leaving a global impression.
- Awarded four Clio Awards in 2020 including a Grand Clio. (Social Good, Film/Video Craft, Product/Service Innovation, Social Media.)
- Extensive philanthropic efforts & giving back programs. We believe in putting our money and our manpower where our mouths are.
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Responding to customer inquiries in a timely manner.
- Basic product troubleshooting.
- Processing warranty requests with customer follow up.
- Provide exceptional customer
Job Requirements:
service, with a passion for exceeding customer expectations.
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1-3 years’ experience in customer service, customer support.
- Experience providing customer service via support ticketing platforms.
- Strategic - able to analyze situations and see the big picture.
- Intelligent - bright and used to overachieving/over-delivering.
- Excellent organizational and time management skills.
- The ability to work under pressure whilst keeping an eye for details.
- Excellent written, verbal communication, and analytical skills.
- Proficiency in using Google sheets, docs etc.
- History of building and managing client relationships.
- Manages and self directs priorities with minimal oversight.
- Appreciation and enthusiasm for cannabis culture.
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Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
- Amazing pet friendly office in LA Center Studios with a fun casual and comfortable work environment
- Snacks, lunches, retreats, and SO much more!