Job Description:
Springbig is the leading loyalty marketing and communications platform in the cannabis industry, working with over 1,300 unique storefronts and building up a cumulative database of over 20 million consumers. Our Software as a Service (SaaS) platform allows our dispensary clients to configure a custom loyalty program and through this loyalty program build a database of consumers. Our platform also boasts this industry’s most comprehensive communications engine, allowing our dispensary clients to market to their database of consumers via SMS and email (primarily focused on SMS marketing) in a personalized way.
Springbig recently launched a new platform, Brands by Springbig. This is also a SaaS platform, and it allows cannabis
We are looking for a bright, enthusiastic, and fun
Your
- 3+ years of proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
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3+ years of Client Development, Account Development experience within the technology industry and strong engagement skills
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Proven ability to build rapport over the phone and via email with quick response times
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Proactive
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Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
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Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
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Experience delivering client-focused solutions to customer needs
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Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
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Excellent listening, negotiation and presentation abilities
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Strong verbal and written communication skills
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BA/BS degree in Business Administration, Sales or relevant
Job Requirements:
field
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Serve as the lead point of contact for all customer account management matters
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Build and maintain strong, long-lasting client relationships
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Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
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Ensure the timely and successful delivery of our solutions according to customer needs and objectives
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Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
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Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
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Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
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Prepare reports on account status
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Collaborate with sales team to identify and grow opportunities within territory
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Assist with challenging client requests or issue escalations as needed
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Your specialization is just as important as your ability to learn fast, communicate and adapt to shifting priorities.
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Communicate well and articulate ideas clearly.
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Contribute ideas.
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Take initiative.
It’s awesome! We’re a driven, passionate, responsible group who values professional growth and work life balance.
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We are a fun start-up, with a start-up culture.
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Our company is continually growing and always innovating and creating new features for ourselves and our clients.
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Company atmosphere is collaborative, passionate and fun.
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Casual dress code
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Work with some of the best & brightest technical minds in the industry! We learn from and share knowledge with each other every day.
- Competitive salary
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Unlimited PTO
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401k match
- Great health benefits (medical, dental, vision, STD, LTD, Life Insurance)
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Casual and comfortable working environment
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Stocked coffee, snacks and candy “bar”
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Pizza parties and team lunches
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Laser Tag in the office
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Spontaneous games