Cannabis Dispatcher and c...

Qualifications: - Personal knowledge of various cannabis products (required). - Ensures high expectations for success and outstanding customer care are met at at all times. - The ability to make rapid decisions in a high-pressure environment. - Excellent communication, social and organization skills. - Incredible ability to multitask. - A can-do, optimist attitude. - Ability to adhere to the highest customer service standards at all times. - Ability to communicate clearly, honestly and effectively with customers and staff in all situations. - Ability to perceive and meet the needs of customers. - Strong problem solving, customer service and interpersonal skills. - Ability to maintain high standards in a fast-paced, constantly evolving environment. - Must possess a high degree of personal ownership problem solving and accountability. Responsibilities: - Reports to Delivery & Dispatch Manager, with additional supervision and direction from On-Duty Supervisors. - Set-up and process customers orders using POS and Routing applications, including but not limited to Blaze, OnFleet, and WeedMaps. - Provide front-line support for drivers who need assistance out of the field. - Log operational issues and suggest and implement process improvements. - Invoice customer orders accurately and efficiently. - Provide exceptional customer service by phone, text and email interactions. - Develop and maintain rapport with our customers, partners and staff. - Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed. - Maintain a work culture free from discrimination and harassment by treating others with kindness and respect. - Promote the mission, vision and