Call Center and Customer ...

The focus of the department is to create loyalty to all Altmed Florida brands while delivering exemplary service to our patients. The Customer Care Representative will encourage a positive experience with every patient contacted via phone, email and or chat. - Works with Team Lead, Supervisor and Manager to resolve phone inquiries related to patient orders and questions regarding cannabis products. - Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary. - Demonstrates attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations. - Shows flexibility and a customized approach in meeting all types of patient communication styles and personalities. - Takes initiative and assumes responsibility where appropriate - Develop a good understanding of client needs, business objectives, and business trends - Other duties assigned as needed. - Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!) - At least one full year in a call center environment leading handling customer orders/questions. - Passion to serve people with debilitating conditions - Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner - Ability to work weekends & holidays as scheduled - Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager - Ability to collaborate with other departments within Altmed Florida - Must be at least