Job Description:
- Manages daily cash handling procedures, including high volume deposits; shadowing and monitoring transactions including new hire training, discrepancies; approval of staff purchases
- Ensures proper opening and closing procedures are followed, including assigning associate and lead task lists and ensuring completion
- Maintains adherence to Company presentation, branding, and merchandising standards; ensures cleanliness of retail environment
- Coaches employees in Company policies and procedures, provides growth and learning opportunities to employees, and assists with conflict resolution
- Maintains professional communication with retail employees, retail management, and other departmental leadership and associates as needed
- Maintains comprehensive understanding of industry rules and regulations related to retail in order to uphold compliance standards
- Assesses sales floor flow and inventory needs; audits and monitors high-volume regulated inventory
- Performs data analytics to compare sales and inventory, i.e. pivot tables, to assess trends and project future needs
- Holds associates and leads accountable and fosters a teamwork environment; identifies coaching opportunities and areas of improvement
- Issue management: customer complaints, phone questions, scheduling conflicts – adhering to Company-established policies and procedures, maintaining compliance with state regulations, and providing exemplary customer service
- Ensures a secure facility and makes sure all staff comply with established safety and security procedures
- Holds staff accountable for maintaining equipment and software and ensuring proper use during shift
- Assists with other management tasks such as scheduling, managing time off requests, and completing payroll as assigned
Job Requirements:
by the Retail Manager
- Must be at least 21 years of age
- At least one year of experience supervising a team, preferably in a retail environment, required
- Passionate and knowledgeable about the benefits of medicinal cannabis use preferred
- Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required
- Outgoing, energetic, and enthusiastic attitude; strong work ethic
- High attention to detail and discretion when handling monetary transactions
- Highly organized and detail-oriented
- Adaptable and open-minded when troubleshooting new procedures or implementation of new systems
- Forward-thinking and idea-driven; offers new ideas
- Commitment to ensuring a secure facility and make sure all staff comply with established safety and security procedures
- Ability to function within cross-platform software environment
- Willingness to work a flexible schedule, including early mornings or late evenings as needed according to the department
- Must have a reliable personal vehicle
- Must be able to pass a background check in accordance with state regulations
- Ability to lift and carry up to 50lbs
- Ability to push and pull large carts filled with products (100 – 200lbs)
- Ability to stand and walk for at least 8 hours at a time
- Busy retail environment with moderate noise level
- Indoor environment; some exposure to seasonal temperature changes
- Loud at times, music, conversations and radio communication constantly
- High volume work during peak hours, events and holidays