Job Description:
The TerrAscend Organization (OTCM: TRSSF) is permitted to cultivate, process, and dispense premium medical marijuana products to the medical marijuana patients in US States that have legalized medical marijuana products in a compassionate and safe manner. We are also committed to serving those states that have legalized recreational use by providing premium products. TerrAscend is creating an enduring, world-class company capable of operating under the standards of a highly regulated business looking to shape the future of marijuana-based therapies in the markets we serve.
The Assistant General Manager (AGM) is primarily responsible for effective performance management and execution of retail operations at the designated dispensary location including merchandising, staffing and patient order fulfillment processes. The AGM works closely with General Manager to drive the successful business management and financial performance of the dispensary.
- Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction. Ensure that all deadlines are met and take accountability for completion.
- Drive a culture of positive employee engagement with a strong focus on inclusion & diversity
- Develop, coach and consistently execute TerrAscend’s service standards. Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction.
- Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets.
- Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are
Job Requirements:
accurate and executed according to TerrAscend standard.
- Effectively manage service labor, scheduling and payroll.
- Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products.
- Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency. Work with TerrAscend’s corporate office (finance, marketing, HR) to ensure standards are met. Maintain open lines of communication with staff, both management and hourly employees.
- Promote open feedback from retail staff, medical professional team, and marketing department.
- Oversight of Safety and Facility Management
- Become a subject matter expert in Pennsylvania’s seed-to-sale tracking system MJ Freeway and LEAF Data System.
- Minimum of 1 year of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
- Ability to create and maintain a customer focused culture
- Cannabis experience is a plus.
- Work/manage coverage of weekends and holidays as necessary.
- Must be flexible regarding work schedule and willing to work 5-6 days per week including evenings and weekends including opening and closing shifts.
- Have a proven track record (5 years plus experience preferred) of working effectively with customers
- Must be willing to submit to and pass a comprehensive background check
As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. The investigative process includes a state and federal background check. Individuals that have been convicted of a criminal offense related to the sale or possession of illegal drugs, narcotics or controlled substances may not hold a p