Job Description:
Terrayn, a high-growth marketing technology company based in Denver, CO, is looking to add an Account Manager to our incredible team to create long-term, trusting relationships with our customers and ensure we always deliver beyond our clients’ expectations.
If you are looking for an Account Manager position in an exponentially growing industry, we have the opportunity for you! Are you passionate about developing a positive customer experience and fostering relationships to support brand loyalty? Are you interested in working with dispensary businesses and up for a new challenge? Then you might be the right fit for our team!
Compensation Structure: Base Salary ($52,000 - $65,000) + Monthly Bonus PlanThis position can be remote in all states (excluding MA and CA).
Job responsibilities:
Maintain and build strong, trusted customer relationships
Facilitate a smooth onboarding experience for new customers
Conduct recurring client check-ins and manage next steps with stakeholder teams
Maintain a detailed understanding of Terrayn’s products and services, assist customers with questions, and suggest the best products for their needs
Prepare key data points for client meetings, present and discuss digital strategy in alignment with client's expectations and goals
Oversee campaign performance and present reports and analyses to clients with strategic recommendations for continued success
Work to achieve maximum profitability and growth with existing clients
Identify upsell/cross-sell opportunities and/or products that are a better fit for each customer's individual needs to promote value through customer experience
Actively respond to customer feedback, continuously elevating the customer experience
Keep current on industry trends and optimize existing processes within the company and actively enhance Customer Success initiatives
Experience:
Job Requirements:
3+ years experience in Customer Success or Account Management
2+ years experience in Digital Marketing
Demonstrated success in a client-facing Project Management and/or Business Development role
Bachelor's degree in Marketing, Communications, Business, or related field
Strong Digital Marketing knowledge, including SEO, Google Search Console, Analytics, & My Business
Experience working with brand image and promoting value through customer experience
Familiarity with standard performance metrics in digital marketing (impressions, clicks, click-through-rate, conversions, etc.) and reporting formats in various digital channels
Client-facing experience in project management and business development
Experience in the cannabis industry is a plus
Qualifications:
Exceptional communication skills and the ability to foster positive business relationships
Excellent customer service and relationship building skills
Must be very organized, punctual, and detail-oriented
Data-driven, analytical minded, and able to problem solve in a fast-paced environment
Ambitious team player
The ability to remain calm under pressure
Fast learner and interested in digital marketing and ever-evolving technologies
Excellent oral and written communication skills
Why it’s great to work at Terrayn:
Competitive Pay + Bonus Plan
Paid Time Off and Paid Holidays
Healthcare Benefits (Health, Vision + Dental)
Professional Coaching
Recognition and the opportunity for quick advancement
Working with a motivated and dedicated team
Having a job with a purpose and making an impact every day
...and more!
Please submit a cover letter with your resume. We can't wait to meet you!
Learn more at www.terrayn.com.
Job Type: Full-time
Pay: $52,000.00 - $72,000.00 per year
Benefits:
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off