Job Description:
Product Specialist at Noa Botanicals is responsible for patient and caregiver intake, product
transactions, and providing excellent customer service to a variety of audiences. The Product
Specialist must maintain a thorough understanding of medical marijuana varieties, derivatives and
infused products based on current offerings in the Hawaii market and current cannabis science. The
This position provides superior customer service and educational guidance to registered patients and
caregivers. The Product Specialist must maintain a professional appearance, organized work
environment and dispensary appearance. The Product Specialist reports directly to the Dispensary
Assistant Manager and Dispensary Manager.
This position is open to local applicants only and is not eligible for relocation assistance.
Job Requirements:
Customer Service, Sales, and Harvest:
• Greet patients and caregivers as they enter the dispensary. Provide exceptional service for new
and returning patients, anticipate and answer any questions they may have, and provide
outstanding new patient guidance.
Obtain the appropriate documentation from each patient and caregiver at every visit, ensuring
validity of his or her identification and registration with the State;
Record each visit using the patient management software, ensuring accuracy of customer and
caregiver information, and recording notes if necessary;
Observe and maintain all applicable patient confidentiality requirements;
Communicate with management to maintain a steady customer traffic flow to maximize sales
and customer satisfaction;
Meet and exceed set sales goals;
Respond to and resolve customer requests, complaints, or compliments in person, through
email, and on the phone, escalating for supervisor support as needed; and
Maintain organization of records, desk space, dispensary and waiting room through daily upkeep
and light cleaning;
Participation in Harvest as assigned.
Medical Marijuana Education and Guidance:
• Maintain knowledge of all applicable state and local laws, all medicine, products and services
provided, as well as documentation processes in accordance with the State of Hawaii;
Maintain a basic understanding of the medicine, products and services provided at Mānoa
Botanicals;
Educate patients and caregivers on medicating options and methods, strain information,
medicine effectiveness for specific ailments and cultivation methods;
Record specific requests, preferences, and notes concerning customer and caregiver registration
status using the patient management software; and
Maintain awareness of customer input and suggest changes to improve service or product.
Contact our HR Department at 808-550-9848.