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Product Specialist

Job ID: 12186
Company: Noa Botanicals
Location: TBD
Salary: TBD
Number of Vacancy: 2
Employment Type: Contractor
Posted: 30+ days ago
Deadline: 23 Jan, 2020

Job Description:

Product Specialist at Noa Botanicals is responsible for patient and caregiver intake, product transactions, and providing excellent customer service to a variety of audiences. The Product Specialist must maintain a thorough understanding of medical marijuana varieties, derivatives and infused products based on current offerings in the Hawaii market and current cannabis science. The This position provides superior customer service and educational guidance to registered patients and caregivers. The Product Specialist must maintain a professional appearance, organized work environment and dispensary appearance. The Product Specialist reports directly to the Dispensary Assistant Manager and Dispensary Manager. This position is open to local applicants only and is not eligible for relocation assistance.

Job Requirements:

Customer Service, Sales, and Harvest: • Greet patients and caregivers as they enter the dispensary. Provide exceptional service for new and returning patients, anticipate and answer any questions they may have, and provide outstanding new patient guidance. Obtain the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification and registration with the State; Record each visit using the patient management software, ensuring accuracy of customer and caregiver information, and recording notes if necessary; Observe and maintain all applicable patient confidentiality requirements; Communicate with management to maintain a steady customer traffic flow to maximize sales and customer satisfaction; Meet and exceed set sales goals; Respond to and resolve customer requests, complaints, or compliments in person, through email, and on the phone, escalating for supervisor support as needed; and Maintain organization of records, desk space, dispensary and waiting room through daily upkeep and light cleaning; Participation in Harvest as assigned. Medical Marijuana Education and Guidance: • Maintain knowledge of all applicable state and local laws, all medicine, products and services provided, as well as documentation processes in accordance with the State of Hawaii; Maintain a basic understanding of the medicine, products and services provided at Mānoa Botanicals; Educate patients and caregivers on medicating options and methods, strain information, medicine effectiveness for specific ailments and cultivation methods; Record specific requests, preferences, and notes concerning customer and caregiver registration status using the patient management software; and Maintain awareness of customer input and suggest changes to improve service or product. Contact our HR Department at 808-550-9848.
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