Customer Happiness Representative

GrowFlow is a fast-growing compliance, supply chain management and point-of-sales software company based out of Seattle Washington. We serve a number of fast-growing cannabis jurisdictions and provide traceability solutions for all license types. As a GrowFlow Customer Happiness Representative: You will be committed to successfully understanding the GrowFlow product and delivering support to all customers and providing coverage where needed and will be expected to contribute to the continuous support and improvement of the Customer Happiness team and provide coverage wherever needed. You will aid in maintaining External and Internal - Training & Support processes & documentation and, you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products company-wide. You will be committed to contributing to the hiring and training of additional CH team members. As a GrowFlow Customer Happiness Representative: - My primary KPI is Customer Happiness & Retention. - My secondary KPIs are improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health. - The primary process I manage is making sure customers are responded to and solutions are provided.